# SendGrid: Silent Network Authentication (SNA) Missing Redirects in Indonesia

> SendGrid reports that Silent Network Authentication (SNA) in Indonesia is degraded. Device verification can time out during API transactions on Verify Silent Network Auth and the carrier network. SendGrid has identified the problem and API transactions may fail over to SMS OTP.

- Provider: [SendGrid](https://outages.cc/sendgrid.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-02 06:54 UTC
- Components: Verify Silent Network Auth, CARRIER NETWORK - Verify Silent Network Auth
- Official update: https://stspg.io/v4lwtmk208gj

## Updates from SendGrid

### identified, 2026-11-02 08:45 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 07:39 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-02 06:57 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.