# SendGrid: WhatsApp Sandbox Sending Configuration Issues

- Provider: [SendGrid](https://outages.cc/sendgrid.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-26 15:00 UTC
- Resolved: 2026-10-26 17:40 UTC (lasted 2 h 40 min)
- Components: WhatsApp Messaging, PROGRAMMABLE MESSAGING - WhatsApp Messaging
- Official update: https://stspg.io/lvf1yz5fbx2l

## Updates from SendGrid

### resolved, 2026-10-26 17:40 UTC

We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

### monitoring, 2026-10-26 17:37 UTC

Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-10-26 15:00 UTC

Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.