# SendGrid: SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania

- Provider: [SendGrid](https://outages.cc/sendgrid.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-26 14:20 UTC
- Resolved: 2026-10-27 15:39 UTC (lasted 25 h 19 min)
- Components: SMS, Middle East & Africa, CARRIER NETWORK - SMS, Middle East & Africa
- Official update: https://stspg.io/hrvqg4gx75wj

## Updates from SendGrid

### resolved, 2026-10-27 15:39 UTC

The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.

### monitoring, 2026-10-27 13:36 UTC

We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-27 05:51 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

### identified, 2026-10-26 21:45 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-10-26 17:40 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-10-26 15:39 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-26 14:39 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-10-26 14:20 UTC

Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.