# SendGrid: SMS Delivery Delays from Twilio to Telcel Mexico

- Provider: [SendGrid](https://outages.cc/sendgrid.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-25 23:15 UTC
- Resolved: 2026-10-26 03:32 UTC (lasted 4 h 17 min)
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/ywdtq3536d37

## Updates from SendGrid

### resolved, 2026-10-26 03:32 UTC

The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

### monitoring, 2026-10-26 01:25 UTC

We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-10-26 00:16 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-10-25 23:15 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.