# Shopify: Some merchants encountering error messages within their admins

- Provider: [Shopify](https://outages.cc/shopify.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-29 08:18 UTC
- Resolved: 2026-10-29 09:00 UTC (lasted 42 min)
- Official update: https://stspg.io/ymmjdbrb4wlc

## Updates from Shopify

### resolved, 2026-10-29 09:00 UTC

Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

### identified, 2026-10-29 08:43 UTC

We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

### investigating, 2026-10-29 08:34 UTC

We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

### investigating, 2026-10-29 08:18 UTC

Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.