# Sinch: Delivery Issue Brazil - Vivo

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-04 06:09 UTC
- Resolved: 2026-10-04 12:16 UTC (lasted 6 h 7 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/d2xtyljblw4p

## Updates from Sinch

### resolved, 2026-10-04 12:16 UTC

This incident has been resolved. Incident Start Time: 2026-10-04 04:10 UTC Incident End Time: 2026-10-04 11:13 UTC

### investigating, 2026-10-04 11:29 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-04 08:03 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-04 06:09 UTC

We are currently observing delivery issues in Brazil - Vivo Incident Start Time: 2026-10-04 04:10 UTC Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.