# Sinch: Delivery Issue Colombia - Claro

> Sinch reports SMS delivery issues in Colombia on the Claro network. The affected components are SMS - LATAM and External Connectivity - SMS - LATAM. Sinch reports that the incident is resolved.

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-03 20:40 UTC
- Resolved: 2026-11-03 23:20 UTC (lasted 2 h 40 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/2c552cvhmqhk

## Updates from Sinch

### resolved, 2026-11-03 23:20 UTC

This incident has been resolved. Incident Start Time: 2026-11-03 19:04 UTC Incident Start Time: 2026-11-03 21:40 UTC

### investigating, 2026-11-03 20:54 UTC

We are currently observing delivery issues in Colombia - Claro Incident Start Time: 2026-11-03 19:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

### resolved, 2026-11-03 20:48 UTC

No text.

### investigating, 2026-11-03 20:42 UTC

We are currently observing delivery issues in Colombia - Claro Incident Start Time: 2026-11-03 19:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.