# Sinch: Customer Support - Ticketing System

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-25 15:31 UTC
- Resolved: 2026-09-25 16:26 UTC (lasted 55 min)
- Components: Customer Support, Dashboard.sinch.com - Customer Support
- Official update: https://stspg.io/3lgbrxyyzth4

## Updates from Sinch

### resolved, 2026-09-25 16:26 UTC

This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC

### investigating, 2026-09-25 15:31 UTC

We are currently experiencing an issue with our ticketing system related to the following emails: support@sinch.com Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.