# Sinch: Delivery Issue Guatemala - Tigo

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-29 23:50 UTC
- Resolved: 2026-09-30 12:30 UTC (lasted 12 h 40 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/5q6j4lnxsr5c

## Updates from Sinch

### resolved, 2026-09-30 12:30 UTC

This incident has been resolved. Incident Start Time: 2026-09-29 23:27 UTC Incident Start Time: 2026-09-30 09:01 UTC

### monitoring, 2026-09-30 08:12 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-30 03:02 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-30 00:54 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-29 23:50 UTC

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-09-29 23:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.