# Sinch: Service Degradation – Calling – AP-Southeast-1

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-09-22 05:40 UTC
- Resolved: 2026-09-22 08:36 UTC (lasted 2 h 56 min)
- Components: Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk, Voice - Data Calling, Voice - Phone Calling (PSTN), Voice - Video Calling, Voice - SIP Trunk
- Official update: https://stspg.io/cbj5vjc9868r

## Updates from Sinch

### resolved, 2026-09-22 08:36 UTC

This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

### monitoring, 2026-09-22 08:15 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-22 07:09 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-22 05:40 UTC

We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.