# Sinch: Delivery Issue Brazil - Claro

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-25 03:35 UTC
- Resolved: 2026-09-25 06:29 UTC (lasted 2 h 54 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/936vh83wtv3b

## Updates from Sinch

### resolved, 2026-09-25 06:29 UTC

This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC

### identified, 2026-09-25 04:37 UTC

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

### investigating, 2026-09-25 03:35 UTC

We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.