# Sinch: Chatlayer - US and LATAM regions outage

- Provider: [Sinch](https://outages.cc/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-23 12:25 UTC
- Resolved: 2026-09-23 12:25 UTC (lasted 1 min)
- Official update: https://stspg.io/8bkkg1kmtvn2

## Updates from Sinch

### resolved, 2026-09-23 12:25 UTC

We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe. Incident Start Time: 2026-09-23 13:25 UTC Incident End Time: 2026-09-23 14:30 UTC During the incident you may have experienced that bots in the affected regions were not replying as expected. If you have any further questions or concerns, please reach out to support@sinch.com.