# Snowflake: INC20000263

- Provider: [Snowflake](https://outages.cc/snowflake.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-06 14:44 UTC
- Resolved: 2026-10-06 15:57 UTC (lasted 1 h 13 min)
- Components: Applications
- Official update: https://stspg.io/g31s73hgsznk

## Updates from Snowflake

### postmortem, 2026-10-21 23:02 UTC

[https://community.snowflake.com/s/article/INC20000263](https://community.snowflake.com/s/article/INC20000263)

### resolved, 2026-10-06 15:57 UTC

Current status: We've coordinated with our third-party provider who implemented a fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in. Incident start time: 11:55 UTC October 06, 2026 Incident end time: 14:29 UTC October 06, 2026 Preliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that loaded indefinitely

### monitoring, 2026-10-06 15:17 UTC

Current status: A third-party network provider reported that they are implementing a fix for the connectivity problems, and we have since observed signs of recovery in our health checks. We’ll continue to monitor the environment until we’re confident all services are functioning properly. We’ll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in. Incident start time: 11:55 UTC October 06, 2026 Incident end time: 14:29 UTC October 06, 2026 Preliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that l

### investigating, 2026-10-06 14:44 UTC

Current status: We're investigating an issue affecting user connections to Snowflake. We've narrowed our investigation to network connectivity between certain customer locations and the affected regions, and we've engaged third-party providers to assist. We're continuing to investigate the issue and will provide another update within 1 hour. Customer experience: Accounts hosted in Azure UAE North (azuaenorth) may see pages that load indefinitely. Customers in other deployments who connect from certain locations, including parts of the Middle East may see an “Origin is unreachable” error (Cloudflare error 523). This depends on where the user is connecting from, not on which region the account is hosted in. ETA: An ETA is not yet available. We'll provide one as soon as possible. because impact depends on where users connect from rather than where their account is hosted, we do not recommend failing over to another region, as it would not be expected to resolve the issue. Workaround: For