# Snowflake: INC20000175

- Provider: [Snowflake](https://outages.cc/snowflake.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-08-25 03:53 UTC
- Resolved: 2026-08-25 04:35 UTC (lasted 42 min)
- Components: Databases, Tables, and Views, Applications
- Official update: https://stspg.io/bxb7z0v4b69s

## Updates from Snowflake

### postmortem, 2026-09-03 01:17 UTC

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000175](https://community.snowflake.com/s/article/INC20000175)

### resolved, 2026-08-25 04:35 UTC

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.

### monitoring, 2026-08-25 04:10 UTC

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.

### investigating, 2026-08-25 03:53 UTC

Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026