# Stream: Data retrieval issue in US-East

- Provider: [Stream](https://outages.cc/stream.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-05 17:05 UTC
- Resolved: 2026-08-05 21:14 UTC (lasted 4 h 9 min)
- Components: us-east, Chat - us-east
- Official update: https://stspg.io/7lgh7s5cm0pl

## Updates from Stream

### resolved, 2026-08-05 21:14 UTC

The incident has been resolved.

### identified, 2026-08-05 21:08 UTC

The issue has been identified, and our engineering team is working to restore the data to its original state.

### investigating, 2026-08-05 17:05 UTC

We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.