# Stripe: Stripe Support Systems issue

- Provider: [Stripe](https://outages.cc/stripe.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-16 10:05 UTC
- Resolved: 2026-09-16 17:09 UTC (lasted 7 h 4 min)
- Components: Stripe core components
- Official update: https://stspg.io/1pqrkshz4vdd

## Updates from Stripe

### resolved, 2026-09-16 17:09 UTC

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.

### investigating, 2026-09-16 10:05 UTC

We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.