# Telnyx: Telnyx's Support AI Assistant (TAIA) - currently unavailable

- Provider: [Telnyx](https://outages.cc/telnyx.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-25 15:00 UTC
- Resolved: 2026-09-25 15:54 UTC (lasted 54 min)
- Official update: https://status.telnyx.com

## Updates from Telnyx

### resolved, 2026-09-25 15:54 UTC

Engineers have resolved the issue and no further errors are observed at this time.

### monitoring, 2026-09-25 15:18 UTC

Engineers have restored service and continue to monitor.

### identified, 2026-09-25 15:04 UTC

Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

### investigating, 2026-09-25 15:00 UTC

Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.