# Temporal Cloud: Some customers may have incorrectly received a "credit expiry notification"

- Provider: [Temporal Cloud](https://outages.cc/temporal.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-18 15:54 UTC
- Resolved: 2026-09-18 22:23 UTC (lasted 6 h 29 min)
- Components: Billing, Global Services - Billing
- Official update: https://stspg.io/zfcbd1w3lvbl

## Updates from Temporal Cloud

### resolved, 2026-09-18 22:23 UTC

This incident has been resolved.

### monitoring, 2026-09-18 17:21 UTC

A fix has been implemented and we are currently working on sending out correction emails to affected customers.

### identified, 2026-09-18 16:00 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-09-18 15:54 UTC

We are currently investigating this issue.