# Twilio: TwiML ConversationRelay Documents Page Error

> Twilio reports that links on the TwiML ConversationRelay documentation page sent users to a Console login. The issue affected Twilio documentation and developer tool documentation. Twilio resolved the issue after 1 hour and 56 minutes.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 16:53 UTC
- Resolved: 2026-11-06 18:49 UTC (lasted 1 h 56 min)
- Components: Documentation, DEVELOPER TOOLS - Documentation
- Official update: https://stspg.io/grzmz7g8nd43

## Updates from Twilio

### resolved, 2026-11-06 18:49 UTC

We resolved an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. The service is operating normally.

### identified, 2026-11-06 18:00 UTC

We identified an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. A fix is currently in progress, and we will provide an update in 2 hours.

### investigating, 2026-11-06 17:00 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-06 16:57 UTC

We are investigating reports of an issue where visitors navigating away from the ConversationRelay documentation page are unexpectedly prompted to log in to the Twilio Console when following documentation links.

### investigating, 2026-11-06 16:54 UTC

Our engineering team is investigating an issue where, users who visit https://www.twilio.com/docs/voice/twiml/connect/conversationrelay will be prompted to login to the Console if they click any links to other docs on the page. Will will provide an update shortly.