# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-27 08:37 UTC
- Resolved: 2026-10-27 18:12 UTC (lasted 9 h 35 min)
- Components: Voice, Europe, CARRIER NETWORK - Voice, Europe
- Official update: https://stspg.io/7d5kng83zn6z

## Updates from Twilio

### resolved, 2026-10-27 18:12 UTC

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

### monitoring, 2026-10-27 14:05 UTC

We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### monitoring, 2026-10-27 12:03 UTC

We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-27 10:43 UTC

Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-10-27 09:44 UTC

Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-10-27 08:37 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.