# Twilio: Possible 503 Errors for Messaging Traffic in the Australia Region

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-28 14:18 UTC
- Resolved: 2026-10-28 21:32 UTC (lasted 7 h 14 min)
- Components: Programmable Messaging API, PROGRAMMABLE MESSAGING - Programmable Messaging API
- Official update: https://stspg.io/t90f3vj6npmq

## Updates from Twilio

### resolved, 2026-10-28 21:32 UTC

Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

### monitoring, 2026-10-28 21:03 UTC

Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### identified, 2026-10-28 18:18 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-10-28 16:20 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-28 15:21 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-10-28 14:18 UTC

Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.