# Twilio: SMS and MMS Delivery Delays from Twilio to Altice United States

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-30 00:10 UTC
- Resolved: 2026-10-30 22:15 UTC (lasted 22 h 6 min)
- Components: SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America, CARRIER NETWORK - SMS Long Code, North America, CARRIER NETWORK - MMS Long Code, North America, CARRIER NETWORK - SMS Short Code, North America, CARRIER NETWORK - MMS Short Code, North America, CARRIER NETWORK - SMS Toll-Free, North America, CARRIER NETWORK - MMS Toll-Free, North America
- Official update: https://stspg.io/lbrcfbct44zs

## Updates from Twilio

### resolved, 2026-10-30 22:15 UTC

The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

### monitoring, 2026-10-30 20:13 UTC

We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-30 15:20 UTC

Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

### identified, 2026-10-30 07:18 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-10-30 03:12 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-10-30 01:12 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-30 00:11 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-10-30 00:10 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.