# Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

> Voice call audio quality degradation affects a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. The affected components are Voice, Latin America and CARRIER NETWORK - Voice, Latin America. Twilio reports that the incident is resolved. The degradation lasted 36 minutes.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 15:12 UTC
- Resolved: 2026-11-06 15:49 UTC (lasted 36 min)
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/js4403xnsb4l

## Updates from Twilio

### resolved, 2026-11-06 15:49 UTC

The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

### investigating, 2026-11-06 15:15 UTC

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.