# Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-29 06:34 UTC
- Resolved: 2026-10-29 10:32 UTC (lasted 3 h 57 min)
- Components: Lookup SIM Swap, Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup SIM Swap, CARRIER NETWORK - Legacy Identity MatchAndAttributes
- Official update: https://stspg.io/93ksygsfnc0j

## Updates from Twilio

### resolved, 2026-10-29 10:32 UTC

The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

### monitoring, 2026-10-29 09:36 UTC

We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-10-29 08:28 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-10-29 07:40 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-10-29 06:34 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.