# Twilio: SMS Delivery Delays from Twilio to Claro Dominican Republic

> SMS delivery delays affected Twilio messages to Claro network subscribers in the Dominican Republic. The incident affected the SMS Latin America and carrier network SMS components. Twilio reports that the incident is resolved. The outage lasted about 3 hours and 46 minutes.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 17:24 UTC
- Resolved: 2026-11-06 21:10 UTC (lasted 3 h 46 min)
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/rk654gkg0kzq

## Updates from Twilio

### resolved, 2026-11-06 21:10 UTC

The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.

### monitoring, 2026-11-06 19:12 UTC

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-06 18:39 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-06 17:42 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-06 17:39 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### identified, 2026-11-06 17:33 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-06 17:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.