# Twilio: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada

> Twilio voice calls from a subset of Twilio Canada phone numbers to Rogers Wireless and Fido subscribers in Canada had post dial delay. This incident affected Voice in North America. Twilio reports that the incident is resolved and calls operate normally. The incident lasted about 5 hours and 13 minutes.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-05 14:15 UTC
- Resolved: 2026-11-05 19:28 UTC (lasted 5 h 13 min)
- Components: Voice, North America, CARRIER NETWORK - Voice, North America
- Official update: https://stspg.io/vm8ttb7rtmls

## Updates from Twilio

### monitoring, 2026-11-05 19:33 UTC

We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### resolved, 2026-11-05 19:28 UTC

The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.

### resolved, 2026-11-05 19:28 UTC

The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.

### monitoring, 2026-11-05 17:27 UTC

We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-05 15:21 UTC

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-05 14:18 UTC

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.