# Twilio: Search Delays on Enterprise Knowledge

> Twilio reports slow search and content ingestion on Enterprise Knowledge, including with CONVERSATIONS - Enterprise Knowledge and Conversation Intelligence. Twilio reports that Enterprise Knowledge operates normally now and continues to monitor system stability.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-04 18:20 UTC
- Components: Enterprise Knowledge, CONVERSATIONS - Enterprise Knowledge
- Official update: https://stspg.io/75028r4x6fhr

## Updates from Twilio

### monitoring, 2026-11-04 21:15 UTC

Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### investigating, 2026-11-04 19:21 UTC

We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-04 18:24 UTC

We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-04 18:21 UTC

We are experiencing elevated latency when searching on Enterprise Knowledge. Customers may see slower than normal search responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.