# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

> Voice calls from a subset of Twilio phone numbers to network subscribers in Chile did not work. The Voice, Latin America and CARRIER NETWORK - Voice, Latin America components were affected. Twilio reports that the incident is resolved, and it lasted 225 minutes.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 15:56 UTC
- Resolved: 2026-11-06 19:41 UTC (lasted 3 h 45 min)
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/3hy4jwgncx25

## Updates from Twilio

### resolved, 2026-11-06 19:41 UTC

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.

### monitoring, 2026-11-06 17:42 UTC

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-06 16:33 UTC

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-06 15:57 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.