# Twilio: SMS Delivery Delays from Twilio to Claro Brazil

> SMS delivery delays affect Twilio messages to Claro network subscribers in Brazil. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio reports a recovery in delivery and monitors service stability.

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-04 17:15 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/mrqfyc7x8t5l

## Updates from Twilio

### monitoring, 2026-11-04 19:54 UTC

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-04 18:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-04 17:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-04 17:21 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.