# Twilio: Flex Agent Copilot Note Generation Issues

- Provider: [Twilio](https://outages.cc/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-29 03:50 UTC
- Resolved: 2026-10-29 05:20 UTC (lasted 1 h 30 min)
- Components: Flex Agent Copilot, FLEX - Flex Agent Copilot
- Official update: https://stspg.io/3nwn4vdkgw39

## Updates from Twilio

### resolved, 2026-10-29 05:20 UTC

This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

### investigating, 2026-10-29 03:50 UTC

We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.