# Vonage API: Service Issues: Issues impacting WhatsApp Number Onboarding

> Vonage API reports problems with WhatsApp number onboarding through the Embedded Sign-Up flow. This affects WhatsApp Connectivity and Global Connectivity - WhatsApp Connectivity. Vonage has identified the issue and continues to work on a fix. To add a new number to an existing WhatsApp Business Account, contact support at api.support.vonage.com for manual assistance.

- Provider: [Vonage API](https://outages.cc/vonage.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-02 15:07 UTC
- Components: Whatsapp Connectivity, Global Connectivity - Whatsapp Connectivity
- Official update: https://stspg.io/3p9ybdw0l0mz

## Updates from Vonage API

### identified, 2026-11-02 15:54 UTC

We continue to work to resolve the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

### investigating, 2026-11-02 15:09 UTC

We are aware of issues that may be impacting your WhatsApp number onboarding via the Embedded sign-up flow. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.