# Vonage API: Brazil SMS - Delivery degradation towards multiple claro Network

- Provider: [Vonage API](https://outages.cc/vonage.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-25 14:16 UTC
- Resolved: 2026-10-26 00:33 UTC (lasted 10 h 17 min)
- Components: SMS Latin America, Global Connectivity - SMS Latin America
- Official update: https://stspg.io/gljyhfbk5wc8

## Updates from Vonage API

### resolved, 2026-10-26 00:33 UTC

This incident has been resolved.

### monitoring, 2026-10-25 23:35 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-10-25 14:16 UTC

Please be advised that we are observing message delivery degradation towards multiple claro network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com