# Vonage API: United Arab Emirates SMS - Degradation affecting Etisalat (Emirates Telecom Corp) & DU

- Provider: [Vonage API](https://outages.cc/vonage.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-20 21:28 UTC
- Resolved: 2026-10-21 00:18 UTC (lasted 2 h 50 min)
- Components: SMS Middle East & Africa, Global Connectivity - SMS Middle East & Africa
- Official update: https://stspg.io/lw4jmm880f7b

## Updates from Vonage API

### resolved, 2026-10-21 00:18 UTC

This incident has been resolved.

### investigating, 2026-10-20 21:28 UTC

We are currently observing SMS delivery degradation for Etisalat (Emirates Telecom Corp) & DU. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com