# Vonage API: Canada MMS - Delivery degradation affecting MMS Toll Free Numbers traffic towards Telus operator

- Provider: [Vonage API](https://outages.cc/vonage.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-19 20:27 UTC
- Resolved: 2026-10-19 23:18 UTC (lasted 2 h 52 min)
- Components: MMS North America, Global Connectivity - MMS North America
- Official update: https://stspg.io/fj2w3z7hdhsq

## Updates from Vonage API

### resolved, 2026-10-19 23:18 UTC

This incident has been resolved.

### monitoring, 2026-10-19 21:06 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-10-19 20:27 UTC

We have been notified by our supplier about MMS degradation impacting messages to Telus toll-free numbers. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com