# WorkOS: Delayed Email Deliverability

- Provider: [WorkOS](https://outages.cc/workos.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-14 20:14 UTC
- Resolved: 2026-08-14 20:45 UTC (lasted 31 min)
- Components: AuthKit, Core Services - AuthKit
- Official update: https://stspg.io/lwv6xsggrts1

## Updates from WorkOS

### resolved, 2026-08-14 20:45 UTC

This incident has been resolved. Email delivery was delayed between 15:45 EDT and 16:35 EDT due to an issue with an upstream email service provider. This affected customers who have not yet configured a custom email domain or a custom email provider.

### monitoring, 2026-08-14 20:44 UTC

We've mitigated the impact and email delivery is returning to normal.

### investigating, 2026-08-14 20:14 UTC

We're investigating delays in email deliverability.