# Zendesk: AI Agents are unresponsive

> Zendesk AI Agents do not respond. The problem also affects Core Services and the Dashboard. Zendesk reports that the cause is identified.

- Provider: [Zendesk](https://outages.cc/zendesk.md)
- Type: Incident
- State: identified
- Worst impact: Major outage
- Started: 2026-11-03 10:39 UTC
- Components: AI Agents, Core Services, Dashboard
- Official update: https://status.zendesk.com

## Updates from Zendesk

### identified, 2026-11-03 13:18 UTC

No text.

### investigating, 2026-11-03 11:00 UTC

No text.