# Zendesk: EU customers may experience missing or delayed customer messages in conversation views and analytics data

- Provider: [Zendesk](https://outages.cc/zendesk.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-16 18:00 UTC
- Resolved: 2026-10-21 08:56 UTC (lasted 5 days)
- Components: AI Agents, Core Services, Dashboard, Analytics
- Official update: https://status.zendesk.com

## Updates from Zendesk

No update text yet.