# Zoom: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-09 14:17 UTC
- Resolved: 2026-10-09 14:29 UTC (lasted 12 min)
- Components: PCI Integration, Zoom Phone - NORTH AMERICA - PCI Integration, Zoom CX - NORTH AMERICA - PCI Integration
- Official update: https://stspg.io/vwp06p0ncd1x

## Updates from Zoom

### resolved, 2026-10-09 14:29 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-09 14:17 UTC

On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.