# Zoom: Service Degradation Affecting Customer Using Polycom Devices Going Offline - Provider: [Zoom](https://outages.cc/zoom.md) - Type: Incident - State: Resolved - Worst impact: Degraded performance - Started: 2026-09-25 17:45 UTC - Resolved: 2026-10-10 04:41 UTC (lasted 14 days) - Components: Devices (Softphones/Deskphones), Zoom Phone - Global - Devices (Softphones/Deskphones) - Official update: https://stspg.io/4cpggx38p4g2 ## Updates from Zoom ### resolved, 2026-10-10 04:41 UTC This incident has been resolved and the affected services have been restored. ### monitoring, 2026-10-10 04:25 UTC The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. ### identified, 2026-10-10 01:32 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-09 01:34 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-08 02:40 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-07 03:02 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-06 01:31 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-05 01:32 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-04 01:28 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-03 01:31 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-02 01:31 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-10-01 01:33 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-30 01:30 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-29 01:22 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-28 01:19 UTC We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-27 10:44 UTC A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding. ### identified, 2026-09-27 04:01 UTC We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-26 20:01 UTC We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-26 13:51 UTC Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience. ### identified, 2026-09-26 05:32 UTC Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.