# Zoom: Service Degradation Affecting Zoom Phone and Contact Center Audio in Europe Region

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-03 11:15 UTC
- Resolved: 2026-09-03 11:35 UTC (lasted 20 min)
- Components: Zoom Phone, Zoom Contact Center, Zoom Phone - EMEA - Zoom Phone, Zoom CX - EMEA - Zoom Contact Center
- Official update: https://stspg.io/jzqz8w2b45lc

## Updates from Zoom

### resolved, 2026-09-03 11:35 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-09-03 11:18 UTC

We are continuing to monitor for any further issues.

### monitoring, 2026-09-03 11:15 UTC

On September 03, between 10:15 UTC to 10:33 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in Europe. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.