# Zoom: Service Degradation Affecting Email in Zoom Contact Center Services in North America

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-04 17:46 UTC
- Resolved: 2026-09-04 17:55 UTC (lasted 9 min)
- Components: Zoom Contact Center, Email (Inbound/Outbound), Zoom CX - NORTH AMERICA - Zoom Contact Center, Zoom CX - NORTH AMERICA - Email (Inbound/Outbound)
- Official update: https://stspg.io/56nv5j3rgzfn

## Updates from Zoom

### resolved, 2026-09-04 17:55 UTC

This incident has been resolved.

### monitoring, 2026-09-04 17:46 UTC

On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.