# Zoom: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-01 16:08 UTC
- Resolved: 2026-10-01 17:53 UTC (lasted 1 h 45 min)
- Components: Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Voice Agent, Voice (Inbound/Outbound), Mail, Zoom Events, Recording, Zoom Webinars Plus and Events, Zoom Meetings - Zoom Meetings, Zoom Meetings - Recording, Zoom Meetings - Zoom Webinars Plus and Events, Zoom CX - NORTH AMERICA - Zoom Contact Center, Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound), Zoom CX - Global - Zoom Contact Center, Zoom Mail - Calendar, Zoom Mail - Mail, Zoom Virtual Agent - Global - Zoom Virtual Agent, Zoom Virtual Agent - Global - Voice Agent, Zoom Virtual Agent - NORTH AMERICA - Voice Agent
- Official update: https://stspg.io/qscfnkz1qqfm

## Updates from Zoom

### resolved, 2026-10-01 17:53 UTC

This incident has been resolved.

### monitoring, 2026-10-01 16:49 UTC

On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-01 16:08 UTC

On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.