# Zoom: Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-04 08:05 UTC
- Resolved: 2026-10-04 08:20 UTC (lasted 15 min)
- Components: Calling (Inbound/Outbound), Voice (Inbound/Outbound), Zoom Phone - NORTH AMERICA - Calling (Inbound/Outbound), Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound)
- Official update: https://stspg.io/0hbst70j3ckv

## Updates from Zoom

### resolved, 2026-10-04 08:20 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-04 08:05 UTC

On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.