# Zoom: Service Degradation Affecting Multiple Zoom Services

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-23 16:16 UTC
- Resolved: 2026-10-23 16:48 UTC (lasted 32 min)
- Components: Zoom Meetings, Zoom Chat, Zoom Contact Center, ZoomMate, Zoom Meetings - Zoom Meetings, Zoom Chat - Zoom Chat, Zoom CX - Global - Zoom Contact Center
- Official update: https://stspg.io/vr1zl6mmnhhw

## Updates from Zoom

### resolved, 2026-10-23 16:48 UTC

This incident has been resolved and the affected service has been restored.

### monitoring, 2026-10-23 16:24 UTC

The service degradation affecting multiple Zoom Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### identified, 2026-10-23 16:20 UTC

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

### identified, 2026-10-23 16:16 UTC

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

### identified, 2026-10-23 16:07 UTC

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

### investigating, 2026-10-23 16:01 UTC

We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.