# Zoom: Service Degradation Affecting Zoom Phone Audio in Japan

- Provider: [Zoom](https://outages.cc/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-04 05:23 UTC
- Resolved: 2026-09-04 05:35 UTC (lasted 13 min)
- Components: Zoom Phone, Zoom Phone - JAPAN - Zoom Phone
- Official update: https://stspg.io/9bd10dj5yyrb

## Updates from Zoom

### resolved, 2026-09-04 05:35 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-09-04 05:23 UTC

On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.