# Is Scaleway down? > Scaleway is degraded performance. Scaleway reports: Partially Degraded Service. Checked 2026-11-01 21:00 UTC. - Official status page: https://status.scaleway.com - Web page: https://outages.cc/scaleway - JSON: https://outages.cc/api/v1/providers/scaleway - RSS: https://outages.cc/feed.xml?providers=scaleway ## Active incidents - [Scaleway: P2 - [WEBHOSTING] - PHP Emergency maintenance](https://outages.cc/outages/scaleway-17xxp8dje34.md): Major outage, started 2026-10-21 14:38 UTC. Scaleway reports that PHP hosting services do not work on Classic shared hosting. PHP 4 websites stay in maintenance and show a maintenance page. Scaleway has identified the problem and deployed patched PHP versions 5.6 to 7.3. Customers can move a PHP 4 website to PHP 5.6 or la… - [Scaleway: [fr-par] [Serverless SQL DB] Backups will be suspended on Friday and Saturday nights](https://outages.cc/outages/scaleway-1saeceyibgm.md): Degraded performance, started 2026-10-30 10:15 UTC. Scaleway Serverless SQL DB backups do not run in the fr-par region. The impact is degraded on Serverless-Database components. Scaleway identified the cause and suspended backups on Friday and Saturday nights. Backups start again on Monday morning. - [Scaleway: [fr-par-1] Latencies spikes during the day following capacity increase in one of block storage cluster](https://outages.cc/outages/scaleway-ef8hyk5ike.md): Degraded performance, started 2026-10-29 11:01 UTC. Scaleway Block Storage has latency spikes in the fr-par-1 region. This degrades Block Storage, Databases, and Instances. Scaleway identified the problem and applies a fix rack by rack. Data must be removed first, so migrations run slowly and continue through the weekend. - [Scaleway: [GenerativeAPI] - Deepseek-v4/v4.1-flash timeouts](https://outages.cc/outages/scaleway-zy65jjku2k.md): Degraded performance, started 2026-10-26 17:34 UTC. Scaleway reports that some requests to the deepseek-v4-flash and deepseek-v4.1-flash models on the Generative API had elevated timeouts. The error rates are improving and Scaleway monitors the situation. - [Scaleway: [Support] Delays in ticket processing](https://outages.cc/outages/scaleway-1grs1r91x4l.md): Degraded performance, started 2026-10-26 08:54 UTC. Scaleway reports delays in ticket processing for the Excellence and Miscellaneous - Excellence components. Scaleway identified the problem and states that ticket processing takes longer than usual. The incident started on 26 October 2026 and is not resolved. - [Scaleway: [Support] Call Handling Delays](https://outages.cc/outages/scaleway-1l11ybpdpf8.md): Degraded performance, started 2026-10-26 08:44 UTC. Scaleway reports telephone call handling delays. The affected components are Excellence and Miscellaneous - Excellence. Scaleway has identified the problem and states that a high volume of requests causes the delays. Scaleway asks customers to submit a ticket instead of a phone … - [Scaleway: [Generative API] - [global] - GLM-5.3 timeouts](https://outages.cc/outages/scaleway-1ob5lgecxj5.md): Degraded performance, started 2026-10-20 15:31 UTC. GLM-5.3 requests on the Scaleway Generative API time out. The problem affects all regions in France, the Netherlands, Poland, and Italy, including Elements AZ components. Scaleway reports that it put a fix in place and now monitors the result. - [Scaleway: Degraded Performances on it-mil APIs](https://outages.cc/outages/scaleway-2cn8vfs2laj.md): Degraded performance, started 2026-10-20 09:23 UTC. Scaleway reports degraded performance on the it-mil APIs in the it-mil-1, it-mil-2, and it-mil-3 zones. Scaleway implemented a fix and now monitors the results. The incident stays open. ## Affected components - Dedibox - Datacenters: DC1: Maintenance - Dedibox - Products: Hosting: Maintenance - Elements - Products: APIs: Degraded performance - Miscellaneous: Excellence: Degraded performance - Dedibox - Products: Dedirack: Maintenance - Elements - Products: Block Storage: Degraded performance - Elements - Products: Databases: Degraded performance - Elements - Products: Elastic Metal: Degraded performance - Elements - Products: Instances: Degraded performance - Elements - Products: Serverless-Database: Degraded performance ## Last 90 days 50 incidents on 27 of the last 90 days. - [Scaleway: [NL-AMS] - 20% of client requests failed with HTTP 503 errors](https://outages.cc/outages/scaleway-17imy6jutjw.md): Resolved, started 2026-10-29 13:28 UTC, lasted 1 min. October 28, 2026 – 16:14 to 16:27 UTC Approximately 20% of Serverless Containers requests in nl-ams returned HTTP 503 errors, and some active client connections may have been interrupted. - [Scaleway: [fr-par] [Serverless SQL DB] All SQL databases are unavailable](https://outages.cc/outages/scaleway-1hldbd3fb7s.md): Resolved, started 2026-10-29 08:59 UTC, lasted 24 h 54 min. This incident has been resolved. - [Scaleway: [TEM] - TEM IP address blacklist](https://outages.cc/outages/scaleway-1s5793cvlpi.md): Resolved, started 2026-10-29 07:30 UTC, lasted 14 min. The IP address 51.159.124.109 has been blacklisted by Spamhaus. It is possible that some emails may still be rejected if this listing is cached. The incident for this IP address lasted from: Date Listed: October 28, 2026, 6:46:49 PM Date Removed: October 28, 2026, 8:54:39 PM - [Scaleway: [WEBHOSTING] - PF-13 issue](https://outages.cc/outages/scaleway-1pzzcnugso.md): Resolved, started 2026-10-28 18:39 UTC, lasted 19 h 35 min. This incident has been resolved. - [Scaleway: [Managed database] - [AMS] - New instances can't be provisioning](https://outages.cc/outages/scaleway-szvdi14vxa.md): Resolved, started 2026-10-27 16:32 UTC, lasted 1 min. This incident has been resolved. - [Scaleway: [Serverless Containers] [it-mil] impossible to create Serverless Containers](https://outages.cc/outages/scaleway-14yz5r3j8qy.md): Resolved, started 2026-10-27 14:23 UTC, lasted 4 min. This incident has been resolved. - [Scaleway: [Generative APIs] - GLM-5.3 model unavailability](https://outages.cc/outages/scaleway-21og3guo9d7.md): Resolved, started 2026-10-27 11:03 UTC, lasted 47 h 46 min. This incident has been resolved. - [Scaleway: Kapsule] - [fr-par] Nodes may fail to spawn due to a missing node image](https://outages.cc/outages/scaleway-pg63ih1bjw.md): Resolved, started 2026-10-26 12:18 UTC, lasted 2 days. This incident has been resolved. - [Scaleway: [Generative API's] - Deepseek-v4.1-flash timeouts](https://outages.cc/outages/scaleway-dqadghjjxn.md): Resolved, started 2026-10-26 08:48 UTC, lasted 1 min. Some requests to the deepseek-v4.1-flash model had experienced elevated timeouts. The situation has been resolved. - [Scaleway: [BookMyName] PHP emergency migration — multiple service regressions](https://outages.cc/outages/scaleway-f8sp0ssav0.md): Resolved, started 2026-10-23 14:24 UTC, lasted 4 days. This incident has been resolved. - [Scaleway: [COCKPIT] - fr-par - SCW logs latency / partial drop in ingestion](https://outages.cc/outages/scaleway-z8qffc9ov3.md): Resolved, started 2026-10-23 09:06 UTC, lasted 5 min. This incident has been resolved. - [Scaleway: [Serverless Functions][fr-par/nl-ams/pl-waw] Security updates applied to PHP and Node.js runtimes](https://outages.cc/outages/scaleway-ezwe16mha2.md): Resolved, started 2026-10-22 15:18 UTC, lasted 51 min. This incident has been resolved. - [Scaleway: AMSDC1 / Room 6 / Rack 6.12.78 - RPN switch unreachable](https://outages.cc/outages/scaleway-fvas1j0zp9.md): Resolved, started 2026-10-22 09:36 UTC, lasted 21 h 46 min. This incident has been resolved. - [Scaleway: [GAPI] - [global] - Dedicated deployment deletion failing](https://outages.cc/outages/scaleway-z4f94di3da.md): Resolved, started 2026-10-21 18:05 UTC, lasted 13 h 24 min. This incident has been resolved. - [Scaleway: Emergency Maintenance - Dedibox Console](https://outages.cc/outages/scaleway-bcnfubdgux.md): Resolved, started 2026-10-21 14:37 UTC, lasted 16 h 45 min. The Dedibox Console and API are now back online and fully operational. The security patches have been successfully applied to mitigate the PHP2Shell vulnerability. Thank you for your patience and understanding. - [Scaleway: [BookMyName][Security] Emergency maintenance - BMN services unavailable](https://outages.cc/outages/scaleway-n556e89s5h.md): Resolved, started 2026-10-21 14:06 UTC, lasted 18 h 54 min. This incident has been resolved. - [Scaleway: [Block Storage] [fr-par-2] - Block Storage control plane issue during upgrade](https://outages.cc/outages/scaleway-gmauki02g3.md): Resolved, started 2026-10-21 12:00 UTC, lasted 1 min. An upgrade operation of the Block storage api on fr-par-2 generated a blocking transaction which impacted the control plane of this AZ The issue occurred from 12:23 to 12:28 UTC and generated a high rate of 500 errors. The problem was quickly fixed by the engineers of the produc… - [Scaleway: [Generative API] - [global] - New dedicated deployment creation temporarily unavailable](https://outages.cc/outages/scaleway-1hzk4sx8to6.md): Resolved, started 2026-10-21 09:20 UTC, lasted 7 h 41 min. This incident has been resolved. - [Scaleway: [Cockpit] (fr-par) custom logs datasources were partially unavailable for writing and querying](https://outages.cc/outages/scaleway-eca01vxvo7.md): Resolved, started 2026-10-21 08:44 UTC, lasted 1 min. * 2026-10-20 17:45 CEST : Partial unavailability of custom logs datasource * 2026-10-20 18:00 CEST : mitigation deployed, stabilizing availability progressively * 2026-10-21 05:00 CEST : automated event happened, which triggered partial unavailability again for part of our custo… - [Scaleway: [IAM] Some users experienced login issues with SAML authentication](https://outages.cc/outages/scaleway-24najppccww.md): Resolved, started 2026-10-20 15:37 UTC, lasted 1 min. Users signing in with SAML who had not yet configured MFA were unable to log in. The issue was caused by a recent frontend release. A fix has been implemented, and an updated version of the account app is being deployed. - [Scaleway: [fr-par] Partial unavailability affecting an Object Storage cluster](https://outages.cc/outages/scaleway-aq5kea2bv0.md): Resolved, started 2026-10-20 15:21 UTC, lasted 21 h 2 min. This incident has been resolved. - [Scaleway: [Generative API] - [global] - Bge-multilingual-gemma-2 became unavailable](https://outages.cc/outages/scaleway-1e9t0pfua5q.md): Resolved, started 2026-10-20 13:59 UTC, lasted 24 min. This incident has been resolved. - [Scaleway: [Cockpit] Listing data exporters results in an error](https://outages.cc/outages/scaleway-nobquf39xe.md): Resolved, started 2026-10-20 10:12 UTC, lasted 21 h 38 min. This incident has been resolved. - [Scaleway: [Generative API] - [global] - Deepseek v4.1 flash timeouts](https://outages.cc/outages/scaleway-6jki85anlh.md): Resolved, started 2026-10-19 17:02 UTC, lasted 20 h 1 min. This incident has been resolved. - [Scaleway: [Serverless-Database]- [fr-par] - slow cold start for the DB and DB in status error](https://outages.cc/outages/scaleway-ga3m3itkuf.md): Resolved, started 2026-10-19 07:45 UTC, lasted 2 h 7 min. This incident has been resolved. - [Scaleway: [Dedibox] - PARDC3 / Room 4-4 / Rack C18 - PUB switch unreachable](https://outages.cc/outages/scaleway-e3rb43lwfy.md): Resolved, started 2026-10-19 07:30 UTC, lasted 22 h 58 min. This incident has been resolved. - [Scaleway: [Instances] - AMS1 / Room Hall6 / Rack 6.12.32 - ams1dc1-net-f02lf75.ams1 crashes multiple time](https://outages.cc/outages/scaleway-2djqmwqg62n.md): Resolved, started 2026-10-19 07:27 UTC, lasted 2 min. This incident has been resolved. - [Scaleway: [FR-PAR-1] - Failure in cooling system](https://outages.cc/outages/scaleway-21qvfnifrq2.md): Resolved, started 2026-10-16 17:22 UTC, lasted 1 h 2 min. This incident has been resolved. - [Scaleway: [GAPI] - [Global] - Qwen3 Embeddings produces timeouts](https://outages.cc/outages/scaleway-m6rmcq4uv.md): Resolved, started 2026-10-16 13:22 UTC, lasted 30 min. The incident is now resolved. Customers should not see timeouts anymore. We continue to monitor the related deployments. - [Scaleway: [DC3] - Public Switch Unreachable at DC3, Rack S46-E16](https://outages.cc/outages/scaleway-1g21gspxtot.md): Resolved, started 2026-10-15 08:17 UTC, lasted 4 days. This incident has been resolved. - [Scaleway: [Network] [DC2]- Switch Down in Room 205-Rack G2.](https://outages.cc/outages/scaleway-1xo7eobohf6.md): Resolved, started 2026-10-15 06:03 UTC, lasted 4 h 23 min. 1st network device replaced at : 10:38 2nd network device replaced at : 11:58 Issue was due to network device that broke due to a powersurge in the rack - [Scaleway: [Dedibox] - [DC5] - RPN Switch bay A53 and A54 planned maintenance](https://outages.cc/outages/scaleway-1z5sjjjruwz.md): Resolved, started 2026-10-13 10:46 UTC, lasted 24 h 7 min. This incident has been resolved. - [Scaleway: [Dedibox] - [DC5] - Rack D38 of room 1 lost connectivity](https://outages.cc/outages/scaleway-c2ji3ro56y.md): Resolved, started 2026-10-12 16:46 UTC, lasted 19 h 54 min. This incident has been resolved. - [Scaleway: [DOMAIN-DNS] - DNS synchronization failed](https://outages.cc/outages/scaleway-1wxyk7d7av8.md): Resolved, started 2026-10-11 10:10 UTC, lasted 11 days. The global incident is now solved. If you still experience issues, please reach out our support through usual means. - [Scaleway: [Support] Delays in ticket processing](https://outages.cc/outages/scaleway-1dztj9apmr9.md): Resolved, started 2026-10-08 16:35 UTC, lasted 18 days. This incident has been resolved. - [Scaleway: [Support] Call Handling Delays](https://outages.cc/outages/scaleway-2a79w6918l1.md): Resolved, started 2026-10-08 16:27 UTC, lasted 18 days. This incident has been resolved. - [Scaleway: [Jobs] - [fr-par] - Jobs are stuck in a transient state](https://outages.cc/outages/scaleway-wpikfylgp3.md): Resolved, started 2026-10-08 13:38 UTC, lasted 35 min. The issue is resolved. The Jobs API v1alpha1 was not available during incident and clients may have experienced PermissionDenied errors. The Jobs API v1alpha2 was available but job runs were stuck in transient states (validated, queued or running) after start. The Jobs are being… - [Scaleway: [Dedibox VPS] [fr-par] - servers locked in Paris location](https://outages.cc/outages/scaleway-27083xmq6cm.md): Resolved, started 2026-10-08 11:48 UTC, lasted 1 h 39 min. This incident has been resolved. - [Scaleway: [Container Registry] Increase in 5xx errors on fr-par Container Registry](https://outages.cc/outages/scaleway-ttxt22nuo3.md): Resolved, started 2026-10-08 08:27 UTC, lasted 14 days. This incident has been resolved. - [Scaleway: [Key Manager] - it-mil - api unavailable](https://outages.cc/outages/scaleway-243ls3fvo27.md): Resolved, started 2026-10-07 13:24 UTC, lasted 47 h 36 min. This incident has been resolved! - [Scaleway: [Generative APIs] - [fr-par] - glm-5.2 service instabilities](https://outages.cc/outages/scaleway-1g4krscuin6.md): Resolved, started 2026-10-06 15:02 UTC, lasted 3 days. The incident is now resolved, the situation is back to nomal. - [Scaleway: [Support] Call Handling Delays](https://outages.cc/outages/scaleway-1ln2vdmc5lw.md): Resolved, started 2026-10-06 10:01 UTC, lasted 46 h. This incident has been resolved. ## Maintenance - [Scaleway: [Serverless Functions/Containers] - [fr-par] - infrastructure upgrade](https://outages.cc/outages/scaleway-1xefiolx7c8.md): Maintenance, started 2026-11-09 08:00 UTC. On 11/09, from 9:00 AM UTC, we will perform a mandatory upgrade on our fr-par infrastructure. This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include … - [Scaleway: [Serverless Functions/Containers] - [nl-ams] - infrastructure upgrade](https://outages.cc/outages/scaleway-103gx5376sw.md): Maintenance, started 2026-11-05 08:00 UTC. On 11/05, from 9:00 AM UTC, we will perform a mandatory upgrade on our nl-ams infrastructure. This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include … - [Scaleway: [Elastic Metal][PAR-2] Scheduled Maintenance - Infrastructure Modernization — EM-I215E-NVME Servers](https://outages.cc/outages/scaleway-1tzkh3mo3d4.md): Maintenance, started 2026-11-04 08:00 UTC. A technical modernization process is currently underway on selected infrastructure in the PAR2 availability zone. - Impacted servers: EM-I215E-NVME dedicated servers with tag 'migration_required'. - Action Required: Impacted customers have received a dedicated email to perform a… - [Scaleway: [Serverless Functions/Containers] - [pl-waw] - infrastructure upgrade](https://outages.cc/outages/scaleway-2abfvsaiw5w.md): Maintenance, started 2026-11-03 08:00 UTC. On 11/03, from 9:00 AM UTC, we will perform a mandatory upgrade on our pl-waw infrastructure. This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include … - [Scaleway: [DEDIRACK][DC1] Changes to access control during building works](https://outages.cc/outages/scaleway-jhnxx96n0q.md): Maintenance, started 2026-09-15 07:00 UTC. Scheduled maintenance is still in progress. Work is scheduled to be completed on the date indicated (15/11)