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AnthropicIncident · 2026-09-01 23:26 UTC

Delays in credit purchases

ResolvedOfficial update

This issue has been resolved.

The latest update from Anthropic.

State

Resolved

Started

60 d ago

2026-09-01 23:26 UTC

Lasted

1 h 58 min

until 2026-09-02 01:24 UTC

Worst impact

Degraded

Timeline

2 updates
23:2623:5600:2500:5401:24
DegradedUpdate postedTimes in UTC

Monitoring

1 h 58 min 100%

Updates

Times in UTC

As posted by Anthropic

Resolved2026-09-02 01:24 UTC

This issue has been resolved.

Monitoring2026-09-01 23:26 UTC

We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

Affected components

1
Claude Console (platform.claude.com)

Anthropic in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

50

Days with an incident

42

Median duration

1 h 8 min

This incident

1.7× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

6 days
median 1 h 8 min
90 days agoToday

Other Anthropic incidents

All incidents

Anthropic·Elevated errors affecting the Google Calendar connector

The issue affecting the Google Calendar connector on claude.ai, Claude Code, and Claude Cowork has been resolved. Impact occurred from 04:07 PT / 11:07 UTC on October 26 to 11:52 PT / 18:52 UTC on October 28.

Resolvedresolved 3 d ago

Anthropic·Elevated errors affecting the Gmail connector

The issue affecting the Gmail connector on claude.ai, Claude Code, and Claude Cowork has been resolved. Impact occurred from 16:00 PT / 23:00 UTC on October 27 to 22:29 PT on October 27 / 05:29 UTC on October 28.

Resolvedresolved 4 d ago

Anthropic·Elevated errors for Claude Sonnet 5.5

The issue affecting claude.ai, the Claude API, Claude Code, and Claude Cowork has been resolved. Impact occurred from 07:42 PT / 14:42 UTC to 08:17 PT / 15:17 UTC.

Resolvedresolved 5 d ago

Anthropic·Elevated errors for Claude Sonnet 5.5

The issue affecting Claude services has been resolved.

Resolvedresolved 5 d ago

Anthropic·Elevated errors for Claude Fable 5.1

The issue affecting Claude services has been resolved. Impact occurred from 01:08 PT / 08:08 UTC to 01:29 PT / 08:29 UTC.

Resolvedresolved 7 d ago

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "anthropic" and tell me if Anthropic has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=anthropic
Slack
/feed subscribe https://outages.cc/feed.xml?providers=anthropic

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