Automations not running for EU users
This incident has been resolved.
The latest update from Asana.
State
Resolved
Started
41 d ago
2026-09-21 14:59 UTC
Lasted
1 h 10 min
until 2026-09-21 16:10 UTC
Worst impact
Degraded
Timeline
4 updatesIdentified
40 min 57%
Monitoring
31 min 43%
Updates
Times in UTCAs posted by Asana
This incident has been resolved.
We're currently working our way through the backlog of automations that did not run.
We are continuing to work on a fix for this issue.
We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.
Affected components
2Asana in the last 90 days
Full historyIncidents in 90 days
9
Days with an incident
10
Median duration
50 min
This incident
1.4× the median
Other Asana incidents
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This incident has been resolved.
Asana·Asana downtime
**Incident:** An infrastructure update targeting security caused DynamoDB to become inaccessible across Asana's production environment. This change was related to a production isolation initiative, and was applied in a way that left all of our production services unable to use DynamoDB tables which we use for metadata and routing traffic. Once the change was reverted our services returned to normal operations. **Impact:** Asana services were completely unavailable for approximately 30 minutes, 2026-10-21 15:21 UTC-15:51 UTC, and mostly unavailable for a further 20 minutes, including 15:05 UTC-15:55 UTC. This also caused delay for background actions during the impact period; recovery after the end of the incident completed by 16:00 UTC. **Moving forward:** We are updating the deployment process to catch this class of error. We will be moving to an isolation system which allows more gradual rollout of similar changes, allowing us to detect misconfiguration in pre-production testing. Our
Asana·Partial API outage
This incident has been resolved.
Asana·Partial API outage in EU
The incident has been resolved.
Asana·Slow performance for a subset of Asana users
This incident has been resolved.
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