Augment service is experiencing higher rate of 500
# Service Disruption on August 21 — What Happened On August 21, between 12:12 and 13:40 PDT, some customers experienced failed Chat and Agent requests. A routine software update exposed a dormant bug in how certain conversation histories were processed, causing roughly 12% of conversations to return errors; new conversations were largely unaffected. We rolled back the update within the hour and deployed a permanent fix the same day. Our internal review identified where our safeguards fell short, and our team is already putting in place a combination of agentic, programmatic, and human safeguards to ensure an issue like this cannot reach customers again. We're sorry for the disruption, and we thank the customers who reported the issue. Please reach out to your account contact or support if you have questions.
The latest update from Augment Code.
State
Resolved
Started
Lasted
30 min
Worst impact
Partial outage
Timeline
4 updatesIdentified
24 min 81%
Monitoring
6 min 19%
Updates
Times in UTCAs posted by Augment Code
# Service Disruption on August 21 — What Happened On August 21, between 12:12 and 13:40 PDT, some customers experienced failed Chat and Agent requests. A routine software update exposed a dormant bug in how certain conversation histories were processed, causing roughly 12% of conversations to return errors; new conversations were largely unaffected. We rolled back the update within the hour and deployed a permanent fix the same day. Our internal review identified where our safeguards fell short, and our team is already putting in place a combination of agentic, programmatic, and human safeguards to ensure an issue like this cannot reach customers again. We're sorry for the disruption, and we thank the customers who reported the issue. Please reach out to your account contact or support if you have questions.
This incident has been resolved.
A fix has been deployed and issues should stop happening. We are seeing recovery of error rates.
We have identified an issue that causing an elevated rate of 500s errors in all Augment agent surfaces, including Cosmos, CLI, and IDE extensions. The issue started around 12:15pm PDT today. We are working on mitigating the issue.
Affected components
1Augment Code in the last 90 days
Full historyIncidents in 90 days
4
Days with an incident
4
Median duration
1 h 19 min
This incident
62% shorter than the median
Other Augment Code incidents
All incidentsAugment Code·Major Outage — Services Unavailable
We have successfully brought back all the services. We’ll be doing a detailed postmortem to better understand what caused the issue so that we can prevent this in the future.
Augment Code·Major outage - Cosmos & CLI unavailable
This incident has been resolved.
Augment Code·Cosmos session terminal tab doesn't render correctly for some users
We have deployed a fix to prod and confirmed that Terminal inside sessions work as expected.
Follow Augment Code
Your coding agent knows when Augment Code is down, and tells you when a failure is theirs, not yours. You can also get Augment Code incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "augment" and tell me if Augment Code has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=augment/feed subscribe https://outages.cc/feed.xml?providers=augmentFAQ
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