Intermittent reliability issue with Bitbucket Cloud
On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out. The issue is now resolved and services have been restored to normal operation for all the affected customers.
The latest update from Bitbucket.
State
Resolved
Started
51 d ago
2026-09-11 06:31 UTC
Lasted
1 h 28 min
until 2026-09-11 08:00 UTC
Worst impact
Degraded
Timeline
3 updatesInvestigating
56 min 63%
Monitoring
32 min 37%
Updates
Times in UTCAs posted by Bitbucket
On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out. The issue is now resolved and services have been restored to normal operation for all the affected customers.
We have identified the root cause of this incident and taken corrective steps to address it, with some improvements observed. We continue to monitor the situation to ensure stability.
Bitbucket Cloud is experiencing an intermittent reliability issue affecting some users. The issue is impacting pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may see pages fail to load, time out, or continue spinning without completing. We will provide further updates within an hour, or sooner if we have significant progress to share.
Affected components
5Bitbucket in the last 90 days
Full historyIncidents in 90 days
5
Days with an incident
5
Median duration
1 h 28 min
This incident
About the median
Other Bitbucket incidents
All incidentsBitbucket·Disrupted Bitbucket availability
On October 21, 2026, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
Bitbucket·Bitbucket Cloud - Service Disruption
**SUMMARY** On October 15, 2026, between 9:38 and 10:14 UTC, Bitbucket Cloud customers were unable to access the web interface, API, and Pipelines. Git CLI operations over HTTPS or SSH were unaffected. The incident was triggered by a deployment that did not scale quickly enough to handle peak traffic, compounded by a capacity limit in our feature flag evaluation. Automated monitoring detected the issue within 2 minutes. We restored the web interface and API by rolling back to the previous deployment and scaling it up. Pipelines performance stayed degraded until 11:54 UTC, when all services were fully recovered. **ROOT CAUSE** The trigger for this incident was a hot fix designed to mitigate a previous performance issue that was deployed using an accelerated rollout. The website auto-scaling configuration had not been tuned for a recent infrastructure change and therefore was under provisioned following the hotfix deployment. During the incident the newly deployed web and API services co
Bitbucket·Job processing and scheduling is degraded affecting multiple Atlassian products
### Summary On October 1, 2026, between 01:00 and 07:25 UTC, degraded job processing and scheduling impacted Atlassian products including Bitbucket Cloud, Confluence, Forge apps, Jira, and Jira Service Management in all commercial cloud regions. This caused delayed or missed background tasks, such as email-to-ticket processing and scheduled pipelines; interactive product use was not affected. The event was triggered when an unexpected volume of scheduled tasks became due simultaneously, overwhelming our shared job scheduling platform. Automated monitoring detected the incident within three minutes. Recovery began around 03:45 UTC as engineering scaled capacity and the platform worked through the backlog, with full resolution reached in 6 hours and 25 minutes. ### IMPACT Most scheduled tasks stopped running at 01:00 UTC and resumed from about 03:45 UTC. Most delayed work had caught up by about 06:00 UTC, and the remaining delays had cleared by 07:25 UTC. Across affected products: - Recu
Bitbucket·Delays with Bitbucket Pipelines Execution
The incident affecting Bitbucket Pipelines has been fully resolved and the pipeline backlog has cleared. Pipeline scheduling and build executions are now operating normally. Note: If you have any older builds that were queued or stalled during the incident window and did not automatically resume, please re-run or trigger a new build.
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